Refund policy

Reimbursement Policy In case you have to make a reimbursement XULA will manage the return of the amount paid by the same payment system used by the client within a period not exceeding 14 calendar days from the confirmation of acceptance of it by XULA Attention to the user to contact XULA for any question, can be directed to our customer service through: Social Reason: Xulamask SL Trade Name: XULA Address: Balanço I Botter 22, Penthouse Population: 08302 Mataro (Barcelona) Returns Returns are not accepted for hygienic reasons, in the case of evident fault of manufacturing can contact us so that after performing the inspection and check The defect, proceed to the forwarding of a new piece or pay the amount. Right of withdrawal in compliance with Law 3/2014, of March 27, which is modified the refused text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1 / 2007, November 16, XULA informs them that given the typology of products the right of withdrawal is not applicable. Exceptionally, the client may exercise his right of withdrawal whenever his request is in the process of being prepared and has not yet been sent, by contacting XULA +34 607902212 to notify him and subsequently sending written withdrawal confirmation to Indicating the online order number in the matter.