Shipping policy

Shipping service

XULA will inform the customer via email from the output date of the XULA stores order within 24 and 48 hours (Saturdays, Sundays and holidays not included) from the date of confirmation of your shipment, the order will be delivered to the address indicated by the client.

All shipments are made through the most appropriate logistics operator.

At the time of delivery of the order, the client must verify and verify the state of the delivered merchandise, sign the delivery delivery and request a copy to the carrier.

In case of incidence due to lack of merchandise, lack of packages, damage to packaging or others; The client must specify in the Albars facilitated by the carrier (original and copy) any detected anomaly, sign them and notify this incidence to XULA within a maximum period of 24 hours after receiving the order.

Any claim related to the transport notified after 24 hours after receiving the order, will be rejected.

The delivery of the order is considered made at the time that this is made available to it and XULA is exempted from any loss loss, theft or impairment from this moment.

XULA is not responsible for the delays produced by causes outside its management or due to causes of force majeure.

XULA will not be responsible for the errors or damages caused by delivery when the delivery address provided by the customer does not fit the desired delivery site by it.

The loss or deterioration of the merchandise during transport will not be the responsibility of XULA, but of the transport agency itself.

Shipping costs

Shipping costs are automatically calculated during the purchase process and are duly specified before payment of the order.

If the order is made from outside the peninsular or the Balearic Islands, it will be necessary to contact the customer service to proceed with the calculation of the corresponding shipping costs.

Services post-sale

In case of incidence, duly notified and approved by XULA, the best route for resolution of it will be agreed upon.

XULA is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to the goods outside the product, profit or profit losses cessant.

Photographs of the products that appear on the website are XULA property and are not binding.